QuestionPro
2005
- Vivek Bhaskaran : Founder & Chief Executive Officer
- Erik Koto : Chief Operating Officer
- Art Thainuruk - Head of SEA
- Ming Thasananipan - Enterprise Account Executive - TH
- Fresh Amphawanwong - Marketing Manager
Company Profile
Founded in 2005 and headquartered in Austin, Texas, USA, QuestionPro is a premier full-suite SaaS provider of online survey and market research software, empowering over 5.3 million users globally. The platform delivers enterprise-grade tools for advanced survey creation, multi-channel distribution, real-time analysis, interactive polling, and data visualization. For over two decades, QuestionPro has been trusted by Fortune 100 companies, leading academic institutions, small businesses, and independent researchers globally.
In Thailand, QuestionPro operates as a strategic technology partner dedicated to empowering the local market research and business insights ecosystem. The platform bridges advanced technology with actionable intelligence across Customer Experience (CX), Employee Experience (EX), and specialized Research Suites. Driven by our modern Headless architecture, Model Context Protocol (MCP), and standard-setting AI innovations—such as the "Survey Agent" for automated questionnaire design and "Synthetic Data" for advanced cohort simulations — QuestionPro provides unparalleled agility, security, and flexibility, allowing local agencies and enterprises to scale their research operations seamlessly.
Research Services
- End-to-End Research Operations: Comprehensive support covering research design, advanced survey scripting, targeted sampling, localized translations, multi-channel fielding, data processing, in-depth analysis, and automated reporting.
- Mixed-Method Capabilities: Full integration for both Quantitative and Qualitative research methodologies to capture holistic insights.
- Unified Enterprise Platform: A robust ecosystem spanning advanced Survey Research, Customer Experience (CX) management with journey mapping, and Employee/Workforce Experience (EX) featuring employee 360-degree feedback, live polling, and dynamic data visualization.
- Advanced Research Methodologies: High-tier analytical methodologies embedded within the Research Suite, including Conjoint Analysis, MaxDiff, A/B Testing, and advanced logic branching.
- Global Audience & Panels: On-demand access to high-quality, pre-screened research panels to reach targeted consumer and B2B respondents worldwide.
- AI-Powered Automation & Analytics: Leveraging our flagship "Survey Agent" for end-to-end automated survey design from documents (Word/PDF) via natural language, alongside "Synthetic Data & Synthetic Cohort" for simulated depth interviews (IDI) and instant multidimensional research reports.
- Headless & MCP Integration: Built on a modern Headless architecture and Model Context Protocol (MCP), allowing seamless API integration with external tech stacks and enterprise workflows.
Key Expertise
- Online Survey & Market Research Software (SaaS): A comprehensive enterprise-grade platform providing advanced survey creation, multi-channel distribution, and real-time analytical dashboards.
- Customer Experience (CX) Management & Voice of the Customer (VoC): A robust CX suite designed to map customer journeys, measure sentiment, track Net Promoter Score (NPS), manage online reputation, and deploy closed-loop ticketing to minimize churn.
- Employee Experience (EX) & Workforce Engagement: Specialized tools for assessing workplace culture, conducting 360-degree feedback reviews, and tracking employee engagement throughout the talent lifecycle.
- AI-Powered Research & Automation: Innovative, standard-setting tools featuring Survey Agent (automated end-to-end survey creation via natural language) and Synthetic Data & AI Cohorts (simulated qualitative depth interviews and rapid data testing).
- UX Research & Usability Testing: Integrated user experience insights and digital usability testing powered by our affiliate company, Trymata.
- Enterprise-Grade Data Security & Global Compliance: Industry-leading security infrastructure certified under GDPR, ISO 27001:2013, CCPA, PCI-DSS, Section 508, and HIPAA standards, ensuring maximum data privacy and protection for global operations.
Facilities
Headquarters: 12710 Research Blvd Ste 360, Austin, Texas, 78759, USA
Additional US office: 9450 SW Gemini Dr #62790, Beaverton, OR 97008-7105
International offices: Canada, Mexico, UK, Germany, France, Japan, Australia, UAE, and India
Infrastructure spread across 6 data centers globally, processing over 10 million survey responses per month
